💍 Understanding Our 100% Lifetime Exchange Program
At Radiance, we believe that luxury is not just about the moment of purchase, but about a lasting, confident relationship with your jewelry. Our commitment to this philosophy is embodied in our 100% Lifetime Exchange Program—a market-leading policy designed to give you complete freedom and peace of mind with every piece you own.
This detailed guide explains exactly how this exclusive program works, ensuring you understand the value and flexibility that comes with every Radiance purchase.
What is the 100% Lifetime Exchange Program?
Our Lifetime Exchange program allows you to trade in any piece of jewelry purchased from Radiance for its full original value (excluding taxes and making charges) and apply that credit towards any other product on our website, at any time.
It’s an investment, not just a purchase—guaranteeing that the value of your Radiance jewelry stays with you, always.
How to Claim Your Exchange Value
The process is designed to be seamless, secure, and fully transparent.
1. Initiate the Exchange
To begin the process, simply contact the Radiance Client Experience team via our website or customer support number. Our specialists will guide you through the necessary steps and provide you with detailed packaging and shipping instructions.
2. Secure Shipment
We recommend using our trusted, insured delivery partners to send the jewelry back to our secure facility. The safety of your piece during transit is paramount, and following our recommended shipping protocol ensures this security.
3. The Quality Verification Process
Upon arrival at our facility, the jewelry immediately enters our rigorous inspection protocol:
Receipt and Documentation: The item is securely logged against your original invoice details.
Specialist Verification: The piece is examined by our certified jewelry specialists. They verify the original weight, the integrity of the setting, the grading of the stones, and the presence of the original hallmarking.
Condition Check: The core of the verification is to confirm that the product remains in a condition suitable for valuation. General wear and tear is expected, but any significant damage, tampering, or unauthorized alterations (e.g., re-sizing by an external jeweler) may affect the exchange eligibility.
4. Value Calculation & Finalizing the Credit
Once the quality check is successfully completed and verified:
Total Invoice Value: We use the total price you paid for the product as the starting point.
Value Exclusion: From the total invoice value, we subtract the original Goods and Services Tax (GST) and the Making Charges (or labor costs) applied to the initial purchase.
Final Exchange Value: The remaining amount represents your 100% Exchange Value.
Exchange Value = Total Invoice Price - (GST + Making Charges)
5. Voucher Creation and Notification
The calculated Final Exchange Value is not credited to a wallet, but is converted into a unique, one-time-use promotional code/voucher equivalent to this exact value.
Secure Notification: This voucher is immediately created and securely notified to you via three dedicated channels for your convenience: 1. Website Account: The voucher will appear within your registered user dashboard on the Radiance website. 2. Email: A detailed email containing the voucher code and its terms will be sent to your registered email ID. 3. WhatsApp: A notification message, including the voucher code, will be sent to your registered mobile number via WhatsApp.
Flexible Spending: You can use this voucher code at checkout to purchase any other product available on the Radiance website, regardless of category, style, or price.
Settling the Difference: If your new purchase is greater than the voucher value, you simply pay the remaining balance. If the new purchase is less than the voucher value, please note that the voucher must be used entirely in a single transaction.
Why Radiance Offers This Guarantee
Our commitment to a 100% Lifetime Exchange sets Radiance apart:
Unwavering Quality Confidence: It demonstrates our absolute confidence in the enduring quality and inherent value of every piece of jewelry we create.
Investment Security: It assures you that your purchase retains its core value, treating your jewelry as a secure, long-term asset.
Style Evolution: It acknowledges that tastes change. If the necklace you bought five years ago no longer suits your style, you can easily exchange its full value for a design that reflects the person you are today.
Ethical Luxury: It supports our sustainable model by ensuring that valuable materials are kept in circulation, ready to be reformed into new, beloved pieces.
Important Considerations
Voucher Use: The created voucher is a single-use code and must be redeemed in its entirety during one transaction. No residual value will remain if the purchase is less than the voucher amount.
Exclusions: The policy specifically excludes the GST and Making Charges from the refundable exchange value.
Proof of Purchase: The original invoice or proof of purchase is mandatory to initiate the exchange process.
Condition: While the policy is liberal, the exchange is contingent upon the product passing the mandatory quality verification check by our specialists. Tampering or significant, intentional damage may void the eligibility.
The Radiance 100% Lifetime Exchange Program is more than a policy; it is the ultimate expression of our dedication to enduring value, trust, and luxury that lasts a lifetime.
Ready to explore your next cherished piece? Visit our collection today and shop with the ultimate confidence.