✨ Radiance's 15-Day Full Refund Policy
At Radiance, we want the experience of acquiring luxury jewelry to be as effortless and joyful as wearing it. We understand that purchasing fine jewelry online is a significant decision, and your complete satisfaction is our highest priority.
That's why we proudly offer a 15-Day Full Money-Back Return Policy, giving you the ultimate peace of mind and a risk-free purchasing experience.
This detailed article explains the simplicity and assurance built into our return process.
The 15-Day Full Refund Promise
If, for any reason, you are not entirely delighted with your purchase, you have 15 calendar days from the date of delivery to return the product to us for a 100% money-back refund on the entire invoice value.
Our goal is to make the refund process completely hassle-free, ensuring you receive a full refund without deductions, provided the product meets the return criteria.
How to Initiate Your Hassle-Free Return
The return process is designed for maximum convenience and transparency:
1. Initiate the Return
Contact the Radiance Client Experience team within the 15-day window. Our specialists will quickly guide you through the process and provide you with a Return Authorization Number (RAN) and detailed instructions for secure packaging and shipping.
2. Secure Shipment
We recommend using our certified and insured shipping partners to ensure the safe transit of the high-value item back to our facility. Adhering to our specified shipping guidelines protects you against any loss or damage during return.
3. The Specialist Assessment
Upon receiving the product, our certified quality specialists begin an immediate and thorough assessment. This crucial step ensures the integrity of the return process:
Condition Check: The primary focus is to verify that the jewelry is unworn, undamaged, and remains in mint condition, exactly as it was when delivered to you.
Tampering Verification: Specialists will inspect the product for any signs of wear, alteration, or tampering (such as resizing by an external jeweler, scratches, or missing stones).
Original Packaging: All original documentation, including the invoice, warranty card, and certification papers, must be returned with the item.
4. Refund Processing and Disbursement
Once our specialists confirm that the jewelry is in mint condition and meets all return criteria, the refund is immediately approved.
Full Invoice Value Refund: You will receive a refund for the entire value shown on your original purchase invoice—no hidden fees, no deductions.
Processing Time: The refund is processed to your original payment method. The credit is typically reflected in the client's bank account or payment source within 7 working days following the jewelry assessment approval.
Secure Notification: The entire step-by-step process & Refund details are securely notified to you via three dedicated channels for your convenience:
Website Account: The Refund notification will appear within your registered user dashboard on the Radiance website.
Email: A detailed email containing the full-refund details will be sent to your registered email ID.
WhatsApp: A notification message, including the full-refund details, will be sent to your registered mobile number via WhatsApp.
📝 Note: We aim for the fastest possible turnaround. The 7 working day period accounts for bank processing times, which are standard across all financial institutions.
Why the 15-Day Full Refund Policy Works For You
This industry-leading policy is more than just a guarantee; it's a testament to our confidence in our product quality and our dedication to you:
Risk-Free Purchase: It eliminates the worry of buying fine jewelry sight-unseen online. You get 15 days to try on the piece and ensure it is absolutely perfect.
Quality Assurance: By guaranteeing a full refund on items in mint condition, it reinforces the value and quality of your purchase.
Complete Transparency: Our process is simple and clearly defined, removing ambiguity and ensuring a smooth experience from initiation to the final credit.
Your absolute peace of mind is the cornerstone of the Radiance brand. Shop today, confident in the knowledge that your purchase is fully protected.